Privacy Policy

1. Information We Collect

At Ascend Functional Medicine, we collect information that you provide directly to us when you fill out a form, book an appointment, or communicate with us. This may include your name, email address, phone number, health information, and any other details you choose to provide.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you about your appointments and care, and send you technical notices and support messages. We may also use your information to comply with legal obligations.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as necessary to provide our services or as required by law. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. This includes all categories of mobile opt-in data and consent; this information is not shared with any third party, regardless of purpose.

4. SMS Communications

By providing your phone number and opting in, you consent to receive text messages (SMS) from Ascend Functional Medicine related to appointments, scheduling, care, billing, and support, including messages sent or facilitated by our AI Assistant.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance, or contact us directly using the information in Section 6.
• No data sharing for marketing. Your phone number and SMS opt-in status will never be sold, shared, or used by any third party for their own marketing or promotional purposes.
• Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
• Not required for care. Opting in to SMS is never a condition of receiving services from Ascend Functional Medicine. You may opt out at any time without affecting your care.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us.